Returns
We want you to love your purchase! If you are not completely satisfied with your order, you may return it within 3 days of delivery for a refund or store credit, subject to the conditions below:
Eligibility:
- Items must be unused, unwashed, and in their original packaging with tags attached.
- Proof of purchase (order number or receipt) is required.
Exchanges
Need a different size, color, or style? We’re happy to help!
- Items can be exchanged within 3 days of delivery.
- Exchanges are subject to item availability.
- If your preferred item is unavailable, we will issue a refund or store credit.
How to Start a Return or Exchange
- Contact our customer support at info@ottobre-kwt.com or through WhatsApp (+96590062271) with your order number and reason for return/exchange.
- We will provide instructions and a return shipping label (if applicable).
- Once we receive your item, please allow 3 business days for processing.
Shipping Costs
- Return shipping costs are covered by the customer.
- In the case of defective or incorrect items, we will cover all return shipping charges.
Refunds
- Refunds will be issued to your original payment method or as store credit, based on your preference.
- Please allow 7 business days for the refund to reflect on your account after processing.
Questions?
If you have any questions or concerns, feel free to contact us at info@ottobre-kwt.com or through WhatsApp (+96590062271). We’re here to help!
